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Personal touch needed in email marketing

May 5, 2005 at 9:43 by Martina Comments

The solution to get better results with email marketing? Add a touch of personality! According to Jupiter Research, the vast majority of email marketers are getting poor results because they fail to target engaged customers, not sending personalised email based on factors like Web pages viewed, time spent per page and shopping cart abandonment. Futhermore, personalisation is usually limited to inserting the recipient name in the salutation, absolutely not a key factor in influencing the purchase behaviour.
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